簡介
Listen to #Hashtag Hong Kong every Sunday morning at 8.15
Focussing on issues affecting civil society, we'll hear from representatives of NGOs, associations, statutory bodies, and non-profit groups.
(Sundays 8.15am - 8.25am)
最新
Dr. Chris Yiu - Director of the SLCO Community Resources
Good morning. A movie titled "The Way We Talk" has brought people's attention to the needs of the local deaf community in Hong Kong. SLCO had begun supporting its production ten years ago. This is a first ever movie that has invited a large group of deaf people participating in the production, including its pre-production research, sign language training and supervision, and actors. It has reflected a wide range of genuine life experience of deaf people.
What makes "The Way We Talk" so touching to me is that the three main characters, despite their different upbringings, attitudes, choices, and pathways, come to respect and acceptance with each other, and become close friends. This concept of 'harmony in diversity' and inclusiveness is indeed rarely observed but invaluable in contemporary society.
However, throughout history, there have been many disputes and debates within the deaf community regarding sign language versus spoken language in education. These disagreements have led to significant divisions and even opposition among deaf people-It seems like a deaf person can either speak or sign.
I vividly remember a deaf student of mine who grew up with no sign language cried to me when he noticed that I was dedicated to re-introduce sign language learning in deaf education. Just like some parents and professionals, the student was strongly against sign language and believed that sign language learning would make deaf people dumb and consequently take away their opportunities to be ‘normal'. He attributed this as a betrayal of oral education that he wholeheartedly believed.
On the other hand, some deaf people using sign language feel that they were looked down upon by teachers when they were students because they could not speak well, while those who spoke well were always given a higher status in schools.
There is a long-standing misconception that no sign language learning should be given to deaf children with hearing aids or cochlear implants, but in fact, hearing instruments cannot bring normal hearing back to deaf people. Learning one more language, no matter if it is a sign or spoken language, can be a necessity or simply a personal choice for deaf people.The two languages are not mutually exclusive. It is their right to choose a language that suits them best, not to mention that sign language is the only language with no barriers to deaf people.
The scene in the movie that left the deepest impression on me is when Ｗolf suddenly realized that he would never been eligible to obtain a diving coach license just because he cannot hear. His emotional reaction was heartbreaking but also painfully real.
Speaking and hearing ability is just a small part of a person, yet society's biased view has neglected the potential of deaf people who rely on sign language and taken away their many opportunities to excel themselves. Suppressing this group of deaf people pushes them to the margins and leaves them isolated from society and even their families.
Self identity has always been a significant life challenge for many deaf people: Who am I? Am I deaf, hearing, or neither? Sadly,there have been deaf students of mine experienced severe emotional distress or even committed suicide because they were marginalized in the
society. They could not find their place in schools and families, to an extent that they continually rejected their own value and could not find reasons to love themselves.
Research tells us people with a bilingual bicultural identity possess a more positive self esteem since they do not have to force themselves to be a ‘normal' person or else a ‘person with disability’. The bilingual identity allows them to immerse themselves in both the deaf and hearing community and enjoy the friendships with both groups of persons with no restrictions. With this regard, the more sign bilingual talents we cultivate,the more communication bridges that are built to connect the deaf and hearing worlds.
重溫
Alok Jain, CEO of Trans-Consult and member of Council for Decarbonising Transport in Asia
The quality of taxi services in Hong Kong has long been a contentious issue, exacerbated in recent years by the rise of internet-hailing ride services and economic downturns. These challenges have significantly impacted the taxi industry, notably seen in the plummeting value of urban taxi licenses from $7.6 million in 2013 to approximately $3.1 million by mid-2024. The financial strain on taxi drivers, who often pay exorbitant rents to taxi owners, has led to diminished service quality and a lack of motivation to meet passengers' expectations.
In response to these issues and resulting public criticisms, the Hong Kong Taxi Council launched a customer service campaign in order to address industry shortcomings and revitalize service standards. This initiative seeks to acknowledge the challenges faced by drivers and demonstrate a commitment to improving service quality. It represents a pivotal moment for the taxi industry, highlighting the urgency for reform amidst declining public confidence and competition from ride-hailing platforms like Uber, which, despite facing legal hurdles, have captured significant market share due to their perceived convenience and competitive pricing.
Challenges of Operating Taxi Services in Hong Kong
Operating taxi services in Hong Kong presents multifaceted challenges, primarily driven by financial burdens and an outdated licensing system that favors a few incumbent owners. High rental costs for taxis directly impact drivers' earnings, leading to dissatisfaction and reduced service standards. The monopolistic nature of the licensing regime further stifles competition and innovation within the industry, hindering its ability to adapt to evolving consumer demands and technological advancements. The industry has also failed to attract young blood and hence most of the drivers are way past the benchmark of old age of 60 years.
The emergence of ride-hailing platforms has intensified competition, exacerbating the plight of traditional taxi services. Uber, despite operating in a legal gray area, has attracted a sizable customer base seeking more efficient transportation alternatives. This underscores the growing preference for flexible, technology-driven services that traditional taxis struggle to match. To remain viable, Hong Kong's taxi industry must confront these challenges head-on, addressing both regulatory barriers and internal operational deficiencies.
Can the Ambassador Campaign Really Help?
The effectiveness of the ambassador campaign hinges on its ability to instill a culture of professionalism and service excellence among taxi drivers. By emphasizing the importance of courtesy and customer satisfaction, the campaign could perhaps rebuild trust and improve overall passenger experience. However, achieving sustainable improvement requires more than just promotional efforts—it necessitates structural reforms and tangible incentives to incentivize drivers towards higher service standards.
Drawing insights from global practices, cities such as Singapore and Dubai, have integrated technology in taxi services. This provides a relevant benchmark for Hong Kong. Technology-enabled booking systems and electronic payments can streamline operations, enhance user convenience and service efficiency. Embracing similar innovations could bolster Hong Kong's taxi industry, making it more competitive and appealing to consumers accustomed to digital solutions.
Improvement Suggestions for the Government and Stakeholders
To foster lasting change, collaborative efforts between the government and industry stakeholders are imperative. Key recommendations are:
1. Reform the Licensing System: Transitioning towards a more competitive licensing framework based on performance metrics could stimulate service improvements. By diversifying ownership and promoting operational transparency, the government can create a more dynamic marketplace conducive to innovation and service quality.
2. Embrace Technological Integration: Expanding digital infrastructure, such as app-based booking systems and cashless payment options, would modernize service delivery and enhance user experience. Initiatives like the government's proposed rollout of premium taxi fleet licenses and e-payment solutions represent positive strides towards technological integration.
3. Promote Public Awareness: Educating consumers about their rights and responsibilities when using taxi services is crucial for fostering mutual respect and improving overall service interactions. Public awareness campaigns can enhance passenger satisfaction and encourage a culture of accountability among drivers.
Hong Kong is an international city renowned for its best of the class transport system. There is no plausible reason why the taxi service cannot be improved to same standards.
