Q1. What is "RTHK Memory"? RTHK Memory is your mobile library of RTHK classics productions, and a multimedia record of Hong Kong history. User can use this application to view audio, videos and photos in ease. It is free to download at iTunes App Store or Google Play Store.

Q2. What are the system requirements for "RTHK Memory"?Device: iPad, iPad Air, iPad mini and Android tablet
Operating system: iOS 12.0 or later, Android 10.0
Network: Wi-Fi, 3G or 4G required
Interface: Traditional Chinese or English

*Please note the operation systems listed below are not official Android Systems, which may have compatibility issues with RTHK Memory and the app's functionality cannot be guaranteed:
Huawei / Vivo / Xiaomi / MIUI / Meizu / OnePlus / Flyme / Aliyun / OMS / Blackberry BB10 / ZTE

Q3. Is "RTHK Memory" free?Yes, RTHK Memory is completely free and available to all iOS and Android users. Users may download it for free at iTunes App Store or Google Play. RTHK does not charge any fees for it. While RTHK Memory is a free service, data transmission fees may be incurred for receiving/ transmitting data through mobile devices, and such function may be not applicable for your monthly plan. Please consult your mobile phone network on the actual fee arrangement before using the application.

Q4. Where can I download "RTHK Memory"?Users may download it at iTunes App Store or Google Play Store.

Q5. How can I view the content in "RTHK Memory"?You can view the content from "Editor's Picks", "What's Hot", "Programme" in Magazine view. In right menu, you can search content by key-in keywords or voice search. Category and programme lists are also available in the right menu.

Q6. How to upload photos and video to"RTHK Memory"? Users can share their remarkable memory with RTHK by upload photos/videos via RTHK Memory website. The content will be display in "Collective Memory" and "My Collective Memory" after approved.

Q7. Can I share interested content to my friends in social networks?Yes, you can certainly share your favorite content from RTHK Memory to your friends via Facebook, Twitter or email. Simply click on the sharing button, you can select the method you want.

Q8. The player sometimes gets buffered. What’s wrong?The internet connection may be unstable or inadequate in speed. Please check the condition of internet access of your device. You can even enquire about the network issues from your Internet Service Provider (ISP).

Q9. Whom can I contact if I have other ideas or queries about "RTHK Memory"?If any problem or suggestion to RTHK Memory, please email to webmaster@rthk.hk