主持人：Maggie 黃蔚兒、Joanne 譚綺旻
每一輯Language Academy 都會聚焦一種語言。
One of the many problems you may encounter when you first move aboard is probably dealing with utility companies in English.
○ When I first moved to the U.S., I found that it was more difficult to understand people on the phone than to speak to them in person.
- Could you please repeat that?
- Can you speak a little slower, please?
- Could you spell that for me, please?
○ When I was in college, I had a few part-time jobs. One of them was working for a translation company as an over-the-phone interpreter 電話翻譯員.
- In the U.S., you can request an interpreter翻譯員.
Situation 1: Calling the internet company
- I am calling because…
- my internet isn’t working.
- the reception (or signal) is poor.
- the internet is very slow.
- In Sydney, Australia, it takes up to 2 weeks before someone comes and installs the internet.
- Most likely the internet company is going to tell you to
- “switch the modem off for 10 secs and back on”
- “Is the internet light flashing or solid?”
- For security purposes 保安理由, can you please verify the last 4 digits of your ID?
Situation 2: Calling a handyman company
- I am calling because…
- my toilet pipe has burst 廁所渠爆了
- a pipe is leaking 渠漏水
- Can you please send someone out here?
- When’s the soonest someone (or a technician) can come?
(It would be a pressing situation 緊迫情況 if your water boiler has stopped working.)
Situation 3: Noise complaint
- Calling the security guards downstairs or non-emergency services
- Hi, there’s a lot of noise coming from my neighbor's flat.
- It sounds like there’s a fight going on.
- It’s past ten o’clock and I think they are playing mahjong (or singing karaoke).
- My neighbor's dog has been barking the whole night.
- Can you please have someone take a look?
1. Do you know people like that in the office -
○ 刷鞋仔: Apple polisher / yes man
There are also colleagues who just can’t say no.
○ People may take advantage of you if you are too nice.
2. Instead of saying “no”, what can we say? (useful on emails as well)
○ I regret to inform you…（that we cannot accommodate 遷就/容納 your request）
○ I am afraid I cannot…(offer you a refund on this product)
○ Unfortunately, due to circumstances, we cannot …(deliver the product to you on time)
3. Sometimes, it’s not good to just say ‘no!’ Instead you can give them alternatives:
● I am sorry that hasn’t worked out, what we can do is…(offer you compensation 補償)
● I can understand your point of view, how about we do this instead.
● You’ve made some valid 有效 points, perhaps we can compromise 妥協 and…….
(The security system has been compromised. 保安系統已被破壞)
● I agree with you, but can we add…(more staff to help out at the event)
4. How to politely chase someone for their work
● Is there any chance that you can get it done sooner?
● Where are you on this project?
● I don’t mean to rush you but the client has been chasing me. 唔洗急最緊要快 (chase - 追趕)
● I would just like to follow up on the progress. (US and UK pronunciation)
5. Different work personality types.
● The Driver; data and results-minded person. Someone who is decisive 決定性，focused and wants to try new things.
● The Integrator; someone who builds relationships and boosts morale 鼓舞士氣. Someone who is diplomatic 懂得外交 and empathetic 善解人意.
● The Guardian; someone who maintains structure 保持結構 and order. It is someone who is reserved 含蓄, but they are methodical 有方法的 and detailed oriented 做事細心仔細.
● The Pioneer; a risk-taker 冒險者. These people are often leaders, they are outgoing, they see the bigger picture, and are confident.
Westernized companies might have a better emphasis on work-life balance.
● They would allow flextime 自由工作時間. You can choose your work hours.
○ I think because of Covid and technology, it has changed the way we work and has allowed us, the employees, to spend more time at home.
■ A lot of big companies are downsizing (downsize - (使)減員) their offices.
■ A lot of companies offer a hybrid model 混合模式 of working from home 1-2 days and then at the office for the rest of the week.
● Countries such as the UK, Belgium, and many Scandinavian countries (Denmark, Norway and Sweden, etc.) are implementing 實施 a 4-day work week.
● New World HK has also implemented a 4.5 half-day work week.
Studies show that working longer hours doesn’t make you more productive.
● The ideal number of hours you should work per week is 38-hours according to Denmark, consistently one of the happiest countries in the world. Studies have also shown you should take 6 weeks off per year to obtain optimal 最佳 happiness.
● Studies in Iceland also show that you are 13% more productive when you are happy.
● Americans are not taking half of their vacation days. Studies have shown that ⅔ of Americans even work on their holidays.
● The World Health Organisation said that if you work on average of 55 hours or more each week, you increase the risk of stroke by 35%, and the risk of dying from heart disease by 17%, compared to people who only work on average 35-40 hours per week.
主持人：Maggie 黃蔚兒、Joanne 譚綺旻
We’ve had five waves of COVID already, but we are still very alerted.
● News headline from The Guardian:
“Alarm in Beijing after announcement zero-Covid policy 清零政策 may last five
- Communist party official posts notice saying mass mandatory testing and travel curbs will continue
Symptoms of COVID (Most common)
■ I had a fever last night.
■ I have been coughing a lot.
○ Tiredness （exhausted 很累)
■ I have been exhausted.
○ Loss of taste or smell
■ I haven’t been able to taste anything.
○ Phlegm 痰 (spit out your phlegm 吐痰)
■ I have been coughing up a lot of phlegm.
○ Stuffy nose 鼻塞
■ My nose has been stuffy, especially when I am lying down.
○ Snot / nasal mucus 鼻涕 / 鼻的分泌物
■ There’s a lot of snot.
○ Migraine 偏頭痛
■ I keep getting migraines.
Some people are affected by long COVID and this can last months.
Common long COVID symptoms include:
- extreme tiredness (fatigue) 疲倦
- shortness of breath 呼吸急促
- chest pain or tightness 胸痛或緊繃
- problems with memory and concentration ("brain fog") 記憶/專注力問題
- difficulty sleeping (insomnia 失眠）
- heart palpitations 心悸
- Dizziness 頭暈
4. Women get periods, unless they have had menopause (停經）already.
Symptoms associated with menstrual 月經的 period:
cramps （m 痛) / menstrual pain/ menstrual cramps Back pain 背疼 / Lower back pain 腰疼 (back can be the whole back) (On a scale of 1 to 10, 10 being extremely painful, how would you rate your pain?) When you go see a gynecologist, they would always ask, “When was the first day of your last period?” In Europe, men can pay to experience giving birth, would you do it?
They use a machine that puts electric currents into your body to force your muscles to contract. 肌肉收縮 “It hits me like a train 疼到好像被火車撞. It feels as if my stomach is being so violently compressed it’s going to come out of my back.”
The weather in Hong Kong is always so humid. The air is very polluted.
● allergy 敏感
● Nasal allergy 鼻敏感
● food allergy 食物敏感
- Do you have any food allergies?
- My cat is allergic to gluten (a wheat allergy).
● Allergic (Are you allergic to peanuts?/ A lot of westerners are allergic to peanuts)
● Eczema 濕疹
- The doctor may prescribe steroid cream). / prescribe 配藥
- There is some rash.
● Rash 皮疹
● Diagnosed with 被診斷出 / diagnosis (noun)
- You have been diagnosed with rheumatoid arthritis.
- You have been diagnosed with pneumonia (肺炎).