As one of the pillars of Hong Kong's economy, the retail industry has increasingly seen the presence of disabled employees in recent years. In the fiercely competitive retail market, it is easy to find heartwarming stories of compassion and commitment.

Gigi, the owner of a small chain of coffee shops, has insisted on hiring people with disabilities for over a decade. The brand currently operates four physical stores, with a small number of employees, half of whom are disabled. Among them are a deaf barista and a baker diagnosed with attention deficit disorder. Aside from focusing on their roles, Gigi has also arranged for them to work as sales staff at the stores and markets, training them to interact more with the public and practice skills in communication and management, hoping to make them more competitive in their future job searches.

Gigi often encourages and arranges for employees to participate in local and international hand-brewed coffee and baking competitions, aiming to lead them onto a broader stage beyond their small coffee retail store to expand their horizons.

Founded over twenty years ago, the social enterprise currently employs over 70% of its staff as mental health recoverers. The company operates various businesses, with retail being one of its main sectors. It includes its own brand store selling rehabilitation products and restaurants.

Recoverers who have suffered from schizophrenia , as well as employees with attention deficit disorder, work as convenience store staff and delivery personnel, with support and guidance from their families, supervisors, and social workers acting as their strongest backing.

In this episode, several individuals with disabilities striving in the retail industry overcome obstacles and bravely challenge themselves through their efforts in seeking employment and working. Today’s guest, Ng Hoi Yan, will experience firsthand the working conditions of disabled employees in the retail sector.