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United to serve the community Good stories of civil servants (English Version)

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United to serve the community Good stories of civil servants (English Version)

Guarding the Community from Drugs (Hong Kong Customs)

24/06/2026

內容

CONTENT

Executive Producers：Pang Chi Man, Lun Pui Ki

24/06/2026

Photo Album

In recent years, the proliferation of emerging drugs has posed a serious threat to society, with young people particularly vulnerable to their harmful effects. As a frontline anti-narcotics officer, Wong Chi-ming, Chief Customs Officer of the Integrity Management Group of Hong Kong Customs, is committed to combating drug trafficking at source. Drawing on his professional knowledge and experience, he leads his team in preventing drugs from entering the community. Wong has also served as an instructor at the Hong Kong Customs College, where he has trained many customs officers who now help safeguard Hong Kong.

Tag: Customs and Excise Department,United to serve the community,Good stories of civil servants,New Psychoactive Substances,Customs Officer

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EPISODES

A Place Called Home (Buildings Department)

Where unauthorised building works or dilapidated structures are found on rooftops, demolition must be carried out. While officers of the Buildings Department are responsible for enforcing the law, they must also show understanding towards residents facing demolition and the distress of possibly losing their homes. Yeung Chung-yin, Senior Building Surveyor of the department, not only discharges his enforcement duties with professionalism, but also demonstrates empathy towards the people affected.

26/06/2026

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Behind the Numbers (Census and Statistics Department)

So Sui-sing, Senior Statistician of the Census and Statistics Department, explains how statisticians design questionnaires and analyse socio-economic data to provide a scientific basis for policymaking and urban development. He shares the challenges of data collection and confidentiality, as well as the satisfaction of turning complex information into clear insights. So is also directly involved in coordinating frontline statistical officers and applies new technology to enhance the efficiency of the statistical process. Through professionalism and meticulous care, he enables figures to tell real stories and serve as an invisible force driving society forward.

25/06/2026

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Guarding the Community from Drugs (Hong Kong Customs)

In recent years, the proliferation of emerging drugs has posed a serious threat to society, with young people particularly vulnerable to their harmful effects. As a frontline anti-narcotics officer, Wong Chi-ming, Chief Customs Officer of the Integrity Management Group of Hong Kong Customs, is committed to combating drug trafficking at source. Drawing on his professional knowledge and experience, he leads his team in preventing drugs from entering the community. Wong has also served as an instructor at the Hong Kong Customs College, where he has trained many customs officers who now help safeguard Hong Kong.

24/06/2026

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Guiding Every Flight (Civil Aviation Department)

Honig Alexander Ben, Air Traffic Control Officer of the Civil Aviation Department responsible for the Three-Runway System expansion project, takes us inside the control tower and simulation centre to learn more about the department’s operations, as well as the background and challenges of the project. He shares his experience in handling a major infrastructure project, complex air traffic and aviation safety challenges, while also revealing the focus and decisiveness required of aviation professionals. Supported by advanced technology in flight coordination, Honig remains committed to the principles of precision and safety, with every instruction serving as a pledge to safeguard the skies.

23/06/2026

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Forecasting Change (Hong Kong Observatory)

Wong Wai-kin, Senior Scientific Officer at the Hong Kong Observatory, is responsible for weather forecasting and the research and application of the SWIRLS Nowcasting System. At the Observatory, he shows how technology and professional expertise help safeguard the city under ever-changing skies. He also shares the challenges of interpreting meteorological data, as well as the team effort behind every successful forecast. From typhoons to clear skies, each forecast reflects a quiet yet vital commitment, where time and precision are equally critical.

22/06/2026

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Moving Up and Down with Ease (Electrical and Mechanical Services Department

The work of the Electrical and Mechanical Services Department goes beyond mechanical maintenance, covering such areas as regulatory control and the handling of public complaints. Ng Wai-leung, Chief Technical Officer of the department, has served for more than 40 years, rising from the artisan grade to the inspectorate grade. He has not only adapted to changes in the nature of his work, but has also received commendation for his outstanding handling of public complaints. Ng also takes time to mentor younger colleagues in enhancing their communication skills, to the benefit of all.

19/06/2026

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Building a Green Home Together (Housing Department)

Au Fung-yi, Senior Landscape Architect of the Housing Department, takes us into the world of greening works. In a densely built urban environment, she designs lush landscapes for housing estates and public spaces, while organising a wide range of community greening activities that allow residents to enjoy green living amid the concrete cityscape. Au also actively embraces innovative technologies, including the use of drones to inspect green roofs and the development of tree-climbing pruning robots, with a view to enhancing safety and work efficiency, and bringing new vitality and smart solutions to the city’s greenery.

18/06/2026

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Carry Forward (Water Supplies Department)

Many civil servants encourage those around them to join the Government. Hung Man-kit, Works Supervisor I of the Water Supplies Department, joined the department’s apprenticeship scheme with encouragement from his father, who also worked for the department. Through hard work and a proactive attitude, he soon rose to the rank of Works Supervisor I. Hung has not only brought fresh energy to the civil service, but has also become a role model for young people aspiring to join its ranks.

17/06/2026

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Warmth in the Community (Social Welfare Department)

Chung Lai-shan serves as an Assistant Clerical Officer in the Social Welfare Department. Though her post may appear ordinary, it plays an important role in connecting the community with social support services. From frontline liaison work and assisting in interest groups to proofreading departmental publications, every task speaks to her attentiveness and warmth.
Through her dedication, she helps strengthen ties between the department and the community, reaching out to more people in need.

16/06/2026

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Walking Along (Correctional Services Department)

Tai Tam Gap Correctional Institution mainly accommodates non-Chinese male persons in custody. Owing to cultural and language differences, misunderstandings may sometimes arise between local correctional services officers and non-Chinese persons in custody. Correctional Officer Bala Harbindar Singh, himself of non-Chinese ethnicity, plays an effective role in bridging the two sides. His fair, impartial and patient approach to communication has also made him a role model for his colleagues.

15/06/2026

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